Support & Integrations

Someone to call when something stops working.

Ongoing support for your POS, CRM, or custom system, plus help connecting new tools as your business grows. Not a one-time setup and goodbye.

Book a Strategy Call +44 7988 580922

Real Person to call, not a ticket queue

Clear Response times, agreed up front

Any System, even ones we didn't build

1 Team, start to finish

01 — Ongoing support

A real person to call, not a ticket queue.

When your till freezes on a Saturday afternoon, you need someone who already knows your setup. That's what ongoing support means here.

Direct line to a team that knows your system
Fixes for issues, not just workarounds
Regular check-ins, not just reactive fixes
Clear response times, agreed up front

Ask about support plans

02 — Integrations

Adding new tools without breaking what already works.

As your business grows, you'll add new software: online booking, accounting, delivery platforms. We connect it to what you already have, properly.

New tools connected to your existing POS or CRM
Data checked and tested before going live
No disruption to what's already working
Advice on what's actually worth adding

Ask about a specific integration

03 — Updates & training

Kept current, without you having to chase it.

Software updates, new staff training, and small changes as your team grows: handled without you having to remember to ask.

Software kept up to date
New starter training as your team grows
Small tweaks and changes handled quickly
A relationship, not a one-off transaction

Ask about training

Capabilities

Support that's actually there when you need it.

Fault fixing

Hardware or software issue, we're the ones you call.

Software updates

Kept current and working, without you having to chase it.

New starter training

New staff trained on the system as your team grows.

Integration requests

Connecting a new tool as your business needs change.

Agreed response times

You know how quickly we'll respond, before anything goes wrong.

Systems we didn't build

We can take on support for existing setups after a quick review.

Engagement path

From a support request to it being sorted.

Reach out

Call, message, or email, whichever is fastest for you.

Diagnose

We figure out what's actually wrong, not just the symptom.

Fix

Resolved within the response time agreed in your plan.

Follow up

We check it's actually sorted, not just closed.

FAQ

Questions about support.

Do you only support systems you set up?

We prioritise systems we've built, but we can also take on support for existing POS or CRM setups after reviewing them.

What are your response times?

We agree clear response times with you up front, based on your plan, so you know what to expect before something goes wrong.

Can you add a new tool to our current setup?

In most cases, yes. Tell us what you're trying to connect and we'll tell you honestly if it's straightforward or not.

Is support included when we first set up a system?

Yes, it's part of your quote from the start, so you know exactly what's covered before you commit to anything.

Free strategy call

Need support on your current setup?

Thirty minutes. Tell us what you're running and what's going wrong. We'll get back to you honestly, fast.

Book Free Call info@shumailtech.com